One of the questions we're often asked is how to get ideas for improving satisfaction. There are many answers [PDF], but one of the easiest (and best) ways is to ask employees for ideas.
Whether it's improving customer satisfaction, employee satisfaction, or process efficiency, employees have a wealth of knowledge and ideas that you could benefit from tapping. This is an area where new technology can really offer something, turning a corporate intranet into a vibrant discussion forum instead of a tightly-controlled propaganda pamphlet. If you trust your employees and value their input.